One of my users ran into an issue recently when launching Microsoft Lync. When the Lync application logged into the Lync server, a Microsoft Lync wants to use [email protected]. Please enter the keychain password prompt appeared. The curious thing was that the keychain prompt would not accept the user’s current login password. When I checked, the user’s login keychain was unlocked and using the current password, so it didn’t appear to be caused by the login keychain password issues that I normally deal with. After some research, I was able to find the answer and get this issue fixed.
See below the jump for the details. Quit out of Microsoft Lync 2. Go to /Users/username/Library/Keychains 3.
Mac OSX client for Lync 2013, Lync. Than standard MS Lync for Mac 2011. And all Lync/Skype. CardBook is a simple card index application for Mac OS X. Several sample cardbook files are included, as well as the full source code for CardBook. The Lync for Mac 2011 14.0.4 update provides call control functionality for Optimized for Lync USB audio devices. An update is available that enables Lync for Mac 2011 to be supported in Mac OS X 10.8 Mountain Lion. Video call or conference is stretched to a 4:3 aspect ratio when you use Lync for.
Remove the [email protected] file from /Users/username/Library/Keychains. Launch Microsoft Lync 5. On relaunch, the prompt no longer appeared. What caused the password prompt?: Microsoft Lync creates a keychain file to store encryption keys. The file is physically stored in /Users/username/Library/Keychains and is named something similar to [email protected]. The password for this keychain is not tied to the user’s account password and it looks like the Lync program itself will automatically generate a randomized password for it.
The password to unlock that keychain is then stored in the user’s login keychain. Occasionally, something in Lync happens that causes this keychain to refuse to work properly. In that event, a pop-up may appear requesting a password. Removing the [email protected] keychain file will force Lync to create a new one.
When Lync is relaunched, it will generate a new [email protected] keychain file with a new randomized password and store it in /Users/username/Library/Keychains. An interesting thing about this OCKeyContainer keychain and associated password entry is that the persistence of it appears to be tied to whether or not Lync is set to save the user’s account password. If the password is set not to be saved: The [email protected] keychain and [email protected] password entry in the user’s login keychain are created when Lync connects to the Lync server. Once the Lync application is quit, the [email protected] keychain and application password entry are automatically deleted. On relaunch, a new [email protected] keychain and application password entry in the user’s login keychain are created. If the password is set to be saved: If they do not already exist, the [email protected] keychain and [email protected] password entry in the user’s login keychain are created when Lync connects to the Lync server.
A Microsoft Lync password entry is also created in the user’s login keychain if one does not already exist. Once the Lync application is quit, the [email protected] keychain and application password entry persist and are not automatically deleted. On relaunch, Lync will look for and re-use the existing [email protected] keychain and [email protected] password entry. Rich, you’re a beast! Thanks again and as always for posting great info. I have a slight twist on this issue and wonder if it’s related.
When starting Excel, PowerPoint, Outlook or OneNote, I get a similar keychain error that reads ” wants to use your confidential information stored in ‘Microsoft Identity 4F7322BE-C519-4E56-9738-1C86EEB7244D’ in your keychain”. The item is in my unlocked login keychain but I can’t monify it to add the last few apps (unrecognized p/w). Then I realized that ALL my keychain items are inaccessible even though my login keychain is unlocked. I noticed this shortly after my in place upgrade to El Capitan. Are these issues related?
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